Brave New Look - Non delivery of goods

2 comments
Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Staff

I ordered goods from this company and they never arrived after several emails I was told my goods had been delivered and they provided a tracking number- I phoned Royal Mail and was told my goods needed me to pay customs charges as they had come from USA - as I paid delivery charges to braved new look I cannot get the goods as I have refused to pay customs charges - I am now setting up a dispute with pay pal to try to get my money back. I wish I had read these reviews before I ordered

Product or Service Mentioned: Royal Mail Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Full refund.

Comments

Anonymous
#1395026

Ordered a pair of leggings September 8th and have not received them yet (November 22nd). Terrible customer service. Do NOT order from this "company".

Anonymous
to Joelle Berthiaume #1398464

I agree with you! I had 2 orders finally ship.....only to find on tracking, one order delivered to a mailbox in Tennessee (I live in TEXAS!).

2nd order delivered to OHIO! These orders were gifts footprints very special friends, after they list a loved one. NO answers to my emails....NOT ONE!

And as another person mentioned....NO SERVICE phone number....actually NO phone number whatsoever.....my loss is coise to $75.00 & I am sick, upset. HORRIBLE!

Modlily - No response !

0 comments
Not resolved
2.6
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money
Website

Parcel was delivered by Royal Mail and left outside so I did not receive it spoke with Royal Mail who admitted liability but said they would refund modlily I contacted modlily by email and through PayPal but got no response No clothes no refund no communication

Product or Service Mentioned: Royal Mail Delivery Service.

Reason of review: Problem with delivery.

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