Royal Mail
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Royal Mail Overview
Royal Mail has 1.5 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Royal Mail to a friend or colleague.
- Rating Distribution
Pros: Send my order, Usually reliable, No pros.
Cons: Terrible customer service, Lack of resolve, Waiting time is abysmal.
Royal Mail has 1.5 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Royal Mail to a friend or colleague.
- Rating Distribution
Pros: Send my order, Usually reliable, No pros.
Cons: Terrible customer service, Lack of resolve, Waiting time is abysmal.86% of users think that Royal Mail should improve its Delivery Process.
50% of users say that they won't use Royal Mail in the future for similar services or products.Recent recommendations regarding this business are as follows: "Many hours of your life wasted.", "Go elsewhere", "Be prepared for a long wait on the line, obnoxiously loud awful hold music and a poor and unhelpful attitude from the employee who answers your call", "I highly recommend Royal Mail to ALL", "Help please.thank you".
Most users ask Royal Mail for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Royal Mail Reviews
"To report fraudulent address given to me !"
I used Royal Mail tracking post to send to an address in Wolverhampton they parcel arrived was accepted at the door I have a partial photo of the face of...
"Missing item"
My monthly prescription was due rand company up said they have a tracking picture of Royal Mail delivering to me on 01/12/23 I did not get this and need urgent...
Ref No.1-10717****48
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Congleton, Cheshire East
I ordered next day delivery. It has almost been a week and it still has not arrived.
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Verified Buyer
No one answered
Preferred solution: Deliver product or service ordered
User's recommendation: Sent my letter record. It still hasn’t been delivered. Sent this last Friday.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My parcel not delivered please help
- Please deliver my parcel
- Not happy
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tarragona, Tarragona
My parcel is to much late where is my parcel
User's recommendation: Too much late my parcel
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poplar, England
I didn’t receive my order
User's recommendation: Not good at all
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southall, England
Loss my parcel
- At no banyfit
- When my parcel give me
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I have recharged my number but I have not received it yet
Company fixed the issue and I have been provided with product or service ordered.
Preferred solution: Full refund
User's recommendation: I have recharged my number but I have not received it yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bournemouth, England
Delay of delivery!
With endless phone call tries from both the UK and abroad!!! to find out that only the sender can submit a complaint ( Public Service Company in this case in Lisbon -Portugal) And that unfortunately we cannot even report the item missing ourselves as the receivers! Incredible!
- Tracking
- No agent to assist me and no tel number available to resolve
Preferred solution: Deliver product or service ordered
User's recommendation: Unfortunately to use another service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My item has not been delivered
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dammam, Eastern Province
Very bad experience
User's recommendation: So delay service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenford, England
I've not received my items but it says it's been delivered
- I do not know
Preferred solution: Full refund
User's recommendation: I don’t trust them but I can’t tell you not to trust them because we might not have the same issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wanstead, Redbridge
My International package is not yet arrive and can not be track
User's recommendation: Try to provide good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn’t receive my items
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
For tracking the parcel
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ionela
Preferred solution: Nu a ajuns pachetul meu ! Sunați ma când ajunge
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I ordered next day delivery. It has almost been a week and it still has not arrived.
Did it ever arrive ? Having the same issues ...