
Royal Mail
Royal Mail Overview
Royal Mail has 1.5 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Royal Mail to a friend or colleague.
- Rating Distribution
Pros: Send my order, Usually reliable, No pros.
Cons: Terrible customer service, Lack of resolve, Waiting time is abysmal.
Royal Mail has 1.5 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Royal Mail to a friend or colleague.
- Rating Distribution
Pros: Send my order, Usually reliable, No pros.
Cons: Terrible customer service, Lack of resolve, Waiting time is abysmal.86% of users think that Royal Mail should improve its Delivery Process.
50% of users say that they won't use Royal Mail in the future for similar services or products.Recent recommendations regarding this business are as follows: "Many hours of your life wasted.", "Go elsewhere", "Be prepared for a long wait on the line, obnoxiously loud awful hold music and a poor and unhelpful attitude from the employee who answers your call", "I highly recommend Royal Mail to ALL", "Help please.thank you".
Most users ask Royal Mail for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































Ref No.1-10717****48
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I ordered next day delivery. It has almost been a week and it still has not arrived.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo one answered
Preferred solution: Deliver product or service ordered
User's recommendation: Sent my letter record. It still hasn’t been delivered. Sent this last Friday.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My parcel not delivered please help
- Please deliver my parcel
- Not happy
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My parcel is to much late where is my parcel
User's recommendation: Too much late my parcel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I didn’t receive my order
User's recommendation: Not good at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Loss my parcel
- At no banyfit
- When my parcel give me
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I have recharged my number but I have not received it yet
Company fixed the issue and I have been provided with product or service ordered.
Preferred solution: Full refund
User's recommendation: I have recharged my number but I have not received it yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delay of delivery!
With endless phone call tries from both the UK and abroad!!! to find out that only the sender can submit a complaint ( Public Service Company in this case in Lisbon -Portugal) And that unfortunately we cannot even report the item missing ourselves as the receivers! Incredible!
- Tracking
- No agent to assist me and no tel number available to resolve
Preferred solution: Deliver product or service ordered
User's recommendation: Unfortunately to use another service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy item has not been delivered
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Very bad experience
User's recommendation: So delay service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I've not received my items but it says it's been delivered
- I do not know
Preferred solution: Full refund
User's recommendation: I don’t trust them but I can’t tell you not to trust them because we might not have the same issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |My International package is not yet arrive and can not be track
User's recommendation: Try to provide good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t receive my items
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFor tracking the parcel
Preferred solution: Deliver product or service ordered

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIonela
Preferred solution: Nu a ajuns pachetul meu ! Sunați ma când ajunge
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I ordered next day delivery. It has almost been a week and it still has not arrived.
Did it ever arrive ? Having the same issues ...