KF548726087GB 1st class x-mas card to be signed for. Posted 18/12/13 and gone missing with grand children's present money £80 Sent from post office at26 Duart Crescent, Edinburgh, EH4 7JP to BR1 5BY.
Rang customer services at my expense, not willing to take a name or contact number, very matter of fact that it was probably lost. Told me to go to the post office for a P58 claim form. Filled in online claim P58_416888079500 on 06/01/14.
The small print says that there is no compensation!
My family have lost 4 parcels over the last 2 years to this address in Bromley just down the road from their Head Office. They clearly have a theft problem and senior management are not likely to get off their posteriors and investigate the thieves they clearly have amongst their employees.
I for one will never use the Royal Mail again and have had 100% success from Mail Boxes Etc at 196 Rose Street, Edinburgh, they also have outlets in Morningside and South Bridge in the city. Everything I have ever sent from there gets to where its going.
The Royal Mail make their own rules and think they are above the law. On previous occasions my mum and sister and I did nothing about it and put it down to experience. It is our hard earned money they have stolen and presents for children so be warned the Royal Mail is not dependable and do expect to lose your item anytime soon.
Happy New Year to everyone else.
David WardEdinburghEH7 4LN
Monetary Loss: $80.