Contact Royal Mail Customer Service
Royal Mail Phone Numbers and Emails
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+44 345 774 0740
Customer Service:
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+44 345 600 0606If you're hard of hearing
Royal Mail Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Mail Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Mail is +44 345 600 0606. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Royal Mail may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Royal Mail Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Royal Mail is +44 345 600 0606. 65% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Royal Mail may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
People call Royal Mail mainly because of request for information, product/ service, shipping and delivery.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Royal Mail Customer Service?
Contact Information
Royal Mail Website:
Royal Mail Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 6:00pm
Sunday: 9:00am - 4:00pm
Royal Mail Customer Service Reviews
Lost two of my parcels. One incoming one outgoing.
One has been apparently delivered to me but nobody has seen it and I can't see the proof. Called at 1pm was waiting for over an hour as the recorded message informed me they were experiencing high call volumes (unsurprisingly) then after like l.5 hours the message in-between the hold music changed to your call may be disconnected as our offices shut at 3.
So wasted two hours and I'm still no wiser. Perhaps if you're experiencing high call volumes, work more hours or get more staff?
I felt and still feeling terrible because the document I sent to them is an important document
The customer care representative hung the call on me intentionally
How Good is Royal Mail's Customer Service?
not good unsatisfied becuz i buy my product 9oct. still not recive
Rubbish on-line just kept us going round in circles, was no better with buttons on phone ad kept refuring back to on-line
You have lost 3 of my parcels??.why would you do that??I am totally pissed off.you should pay for all them.
They are very friendly and good at what they do
N/A WASTE OF TIME
Dreadful, no redelivery option after missed delivery until 6 days after, expecting the birthday flowers to be dead by the time they are received if they are
Summary of Royal Mail Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Mail?
Shipping and Delivery Question:
- “Package”
- “Missing item”
- “Haven't received my package”
Request for Information Question:
- “I need to talk with them”
- “To enquire about a non delivery”
- “Need help with redirection service”
Product/ Service Question:
- “Damaged goods”
- “Complaint”
- “Problem with delivery”
Return/ Replace Question:
- “Return item”
- “Addressed has to be changed”
- “Return address”
Website/ Application Question:
- “Problems with my redirection”
- “Redirection problem”
- “Mail redirection disgrace”
Payments and Charges Question:
- “Surcharge”
- “Pay Customs Charge”
- “I am in st.lucia.Waiting on my urgent debit card collected on 22nd october. I have no money.for my bills.”
Account Question:
- “The post code is wrong”
- “Pickup code”
- “Account”
Cards Question:
- “No card left”
- “Large birthday card sent on Tues 19 March and not received”
- “My item was sent to the wrong house and no one left the card now i dont know where my parce”
Activation/ Cancellation Question:
- “Cancel a redirection”
- “To cancel a return to sender parcel”
- “Cancel the my redirection”
Staff Question:
- “Query using stamps for tracked service”
- “Customer service”
- “Royal Mail service is disgusting I waited in all day today and nobody has delivered my parcel service is appalling”
Employment Question:
- “To look for a wearhouse job”
- “For Job enquiry”
- “Payroll”
Refund Question:
- “Refund as I did not receive my order”
- “Refund”
- “Wrtomg refund sumbmitted”
Other Question:
- “My post letters not come in”
- “Stolen mail”
- “Witness to accident”
Compare Royal Mail Customer Service To
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