Royal Mail Phone Numbers and Emails

Customer Service:

  • +44 345 600 0606
    If you're hard of hearing
  • +44 345 774 0740

Royal Mail Email:
Is this your business?

Contact Information

Royal Mail Website:

Royal Mail Help Center:

Corporate Office Address:

Royal Mail Group Limited
185 Farringdon Road
London, England EC1A 1AA
United Kingdom

Other Info (opening hours):


Monday - Friday: 7:00am - 8:00pm

Saturday: 8:00am - 6:00pm

Sunday: 9:00am - 4:00pm

More contact details

Royal Mail Customer Service Reviews

1.6 / 5
David G Wzf
No tracking updates, at all

The Royal Mail app said my delivery would arrive between 7.30am and 7.30pm yesterday. No delivery arrived, and the app still says my delivery is due yesterday....

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Parcel not delivered

The person I spoke to was helpful and sympathetic but still have no definite answer as to where my package is or when if ever I can expect to receive it

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How Good is Royal Mail's Customer Service?

Marki Pzx
Marki Pzx
Feels Satisfied | Sep 11, 2023

The gentleman that I spoke to was very professional and helpful

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Silvino Ktv
Silvino Ktv
Feels Disappointed | Sep 08, 2023


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Tyshawn Hce
Tyshawn Hce
Feels Disappointed | Sep 06, 2023

Online tracking not working; they sent an email confirming a new delivery date which didn’t materialise; I called and was told wait time was 39 mins; ended up driving 20 mins away to customer service point and my parcel was there awaiting collection. No notification of the fact and clearly at odds with the email they sent advising of new delivery date to my address. Totally useless!!

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Dalal Wtn
Dalal Wtn
Feels Disappointed | Sep 06, 2023

My parcel didnt have a return address i had no idea this is abreach of contract and made it unable to make a claim. I feel this should be made clear at the post office.

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Scott W Yht
Scott W Yht
Feels Disappointed | Sep 01, 2023

Royal fail are a joke

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Merrik Bjy
Merrik Bjy
Feels Disappointed | Aug 25, 2023

Royal mail didn't seem to have any details on my order from China so wasn't really that helpful.

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Summary of Royal Mail Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Royal Mail?

Shipping and Delivery Question:

  • “I have put wrong door number on my parcel”
  • “Missing package”
  • “Parcel is lost”

Request for Information Question:

  • “About my application for mail sorter”
  • “Find out where my package is”
  • “I need update about my delivery”

Return/ Replace Question:

  • “To change my redelivery date”
  • “Returned to Sender”
  • “Return a parcel”

Payments and Charges Question:

  • “I have recharged my number but I have not received it yet”
  • “Payments”
  • “Query on genuine email about payment and sending parcel by myexpressworld”

Product/ Service Question:

  • “Asking for verified my address in the system for open a new bank account.”
  • “System not allowing to continue with redirecting my mail”
  • “Travel insurance”

Staff Question:

  • “Redirection service failed”
  • “I think one of your staff has stolen my parcel as all the information that should have been on the receipt is Incorrect I sent a parcel to Thailand with the goods to the value of £150 there is no tracking number when I paid for it to be tracked so I”
  • “Customer service”

Activation/ Cancellation Question:

  • “I'd like to cancel a package”
  • “Cancelled my parcel to sender”
  • “Cancel the my redirection”

Cards Question:

  • “I am trying to track a BRP card but can’t find anything to help me.”
  • “Had some money taken out of a card”
  • “I want to get information about BRP card”

Refund Question:

  • “Refund”
  • “Refund as I did not receive my order”
  • “Like refund of postal order”

Website/ Application Question:

  • “I couldn't apply my application”
  • “The website does not help me with my problem I'm trying to find where my packages on the website and help but does not work”
  • “Redirection - application unsuccessful but taken payment”

Employment Question:

  • “Xmas jobs”
  • “My wages”
  • “Job application”

Account Question:

  • “Taking out my balance”
  • “Want to open account”
  • “Can't log in to my drop and go account, keeps saying system error”

Other Question:

  • “Missed item”
  • “Khamis”
  • “To obtain a phone number for one of your branches”


Related Companies

Parcelforce Worldwide, Post Office Uk, General Logistics Systems


Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.

Royal Mail reviews and complaints

Royal Mail is ranked 14 out of 108 in Post category

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