Contact Royal Mail Customer Service
Royal Mail Phone Numbers and Emails
Customer Service:
-
+44 345 600 0606If you're hard of hearing
-
+44 345 774 0740
Contact Information
Royal Mail Website:
Royal Mail Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 6:00pm
Sunday: 9:00am - 4:00pm
How Good is Royal Mail's Customer Service?
Summary of Royal Mail Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Mail?
Shipping and Delivery Question:
- “Item not delivered/no card left”
- “Could you please deliver my parsel today.”
- “Item not received”
Request for Information Question:
- “Need help with a package”
- “Need to know wher my parcel is”
- “How do I change my business address to my new address”
Return/ Replace Question:
- “Return a parcel”
- “Royal mail return parcel to wrong address”
- “Royal mail return parcel”
Payments and Charges Question:
- “Cancle my visa debit”
- “Fraud”
- “Payment and contract”
Product/ Service Question:
- “Im trying to book a redelivery”
- “Unable to access Roysl”
- “My order got sent back and was damaged”
Cards Question:
- “My item was sent to the wrong house and no one left the card now i dont know where my parce”
- “Can't understand reference number on card you left me”
- “Lost card”
Staff Question:
- “Customer service”
- “Royal Mail service is disgusting I waited in all day today and nobody has delivered my parcel service is appalling”
- “I tried to contact with customer service agent but its takes to much time not satisfied”
Activation/ Cancellation Question:
- “Cancel the my redirection”
- “Activate new address”
- “Cancel my delivery”
Employment Question:
- “You are unable to do your job”
- “Payroll”
- “Payslip”
Account Question:
- “Forgot to put house number on address”
- “Account setup”
- “Taking out my balance”
Website/ Application Question:
- “I put in a application for christmas mail Sorter”
- “Application”
- “I couldn't apply my application”
Refund Question:
- “Refund”
- “Refund as I did not receive my order”
- “Like refund of postal order”
Other Question:
- “Missing letter”
- “Enquiry”
- “Delayed mail”
About
, , ,
Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.
Royal Mail is ranked 21 out of 109 in Post category
UK
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