Royal Mail Phone Numbers and Emails

Customer Service:

  • +44 345 600 0606
    If you're hard of hearing
  • +44 345 774 0740

Royal Mail Email:
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Contact Information

Royal Mail Website:

Royal Mail Help Center:

Corporate Office Address:

Royal Mail Group Limited
185 Farringdon Road
London, England EC1A 1AA
United Kingdom

Other Info (opening hours):


Monday - Friday: 7:00am - 8:00pm

Saturday: 8:00am - 6:00pm

Sunday: 9:00am - 4:00pm

Royal Mail Customer Service Reviews

1.5 / 5
Horrible customer service

I havent received my package and cant get ahold of you guys which is very poor customer service . Please call me 480-616-**** Taylor Guerra

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Breanna H Xyp
Package sent internationally to the UK still hasn’t arrived when sent a month ago and don’t have tracking on it

I have received emails back which is good, but not much help unfortunately regarding my situation. I sent a package internationally to the UK at the beginning...

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Summary of Royal Mail Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Royal Mail?

Shipping and Delivery Question:

  • “Tracking stopped”
  • “Paracet that has taken over 4 months to be delivered”
  • “Wrong address in tracking”

Request for Information Question:

  • “About my deliveri”
  • “Find out where my parcel is”
  • “Package inquiry”

Return/ Replace Question:

  • “Want change address of parcel”
  • “Return item”
  • “Parcel been returned but not been delivered”

Staff Question:

  • “Getting realy frustrated about youre service”
  • “Customer service”
  • “Staff membe”

Cards Question:

  • “Had some money taken out of a card”
  • “I want to get information about BRP card”
  • “Colllection not made and no card left”

Product/ Service Question:

  • “Next working day delivery but not arrived a week”
  • “Customs fee withdrawn but says error on page”
  • “Damaged package”

Activation/ Cancellation Question:

  • “Cancellation or a redirection”
  • “Cancel collection”
  • “Cancel the my redirection”

Payments and Charges Question:

  • “Payment”
  • “Payments”
  • “To ask them re Royal mail charges to pick upparcel from Canning Town and deliver to me in Harrow HA3 8HZ parcel/package”

Account Question:

  • “Taking out my balance”
  • “Want to open account”
  • “Can't log in to my drop and go account, keeps saying system error”

Website/ Application Question:

  • “Redirection - application unsuccessful but taken payment”
  • “Need reference for my citizenship application”

Refund Question:

  • “Refund”

Other Question:

  • “About the package you still have”
  • “Lost item”
  • “Parcel enquiry”


Related Companies

Parcelforce Worldwide, Post Office Uk, General Logistics Systems


Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.

Royal Mail reviews and complaints

Royal Mail is ranked 19 out of 125 in Post category

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