Contact Royal Mail Customer Service
Royal Mail Phone Numbers and Emails
Customer Service:
-
+44 345 600 0606If you're hard of hearing
-
+44 345 774 0740
Royal Mail Email:
Contact Information
Royal Mail Website:
Royal Mail Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 6:00pm
Sunday: 9:00am - 4:00pm
How Good is Royal Mail's Customer Service?
It was like a cat a computer read out. We’re sorry but we are busy at the moment I can’t update it I’m sorry
Ridiculous my parcel is now missing and I was not updated on this. My tracking info stopped as soon as it landed in the uk. Completely unacceptable
Bad very bad
Very good
Good and patient
Very bad
Summary of Royal Mail Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Mail?
Shipping and Delivery Question:
- “No tracking update”
- “Tracking”
- “Missed parcel and wrong delivery”
Request for Information Question:
- “Need to know wher my parcel is”
- “Can I? Speak to someone in person. I would like for you to cancel my service. You have been charging $2.14 every month. I did not authorize this chart. I don't know who you guys are. You must be some type of fraud cause. I can't get in touch with nob”
- “I need to know where my parcel is”
Return/ Replace Question:
- “I have posted a parcel and the receiver has not paid me could you return to sender”
- “Return item”
- “Why is package being returned to sender”
Staff Question:
- “Customer service”
- “Getting realy frustrated about youre service”
- “Staff membe”
Activation/ Cancellation Question:
- “Cancelled my parcel to sender”
- “Cancel delivery”
- “Cancellation or a redirection”
Product/ Service Question:
- “I dont have my order after 2 months i stilul Wait”
- “Next working day delivery but not arrived a week”
- “Customs fee withdrawn but says error on page”
Cards Question:
- “Had some money taken out of a card”
- “I want to get information about BRP card”
- “Colllection not made and no card left”
Payments and Charges Question:
- “Query on genuine email about payment and sending parcel by myexpressworld”
- “I WANT TO TALK TO AN AGENT abou making a customs payment”
- “Payment”
Account Question:
- “Taking out my balance”
- “Want to open account”
- “Can't log in to my drop and go account, keeps saying system error”
Website/ Application Question:
- “The website does not help me with my problem I'm trying to find where my packages on the website and help but does not work”
- “Redirection - application unsuccessful but taken payment”
- “Need reference for my citizenship application”
Refund Question:
- “Refund”
Other Question:
- “Package problems”
- “Missing package from uk”
- “Parsal”
About
, ,
Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.
Royal Mail is ranked 19 out of 127 in Post category
UK
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