Royal Mail Phone Numbers and Emails

Customer Service:

  • +44 345 600 0606
    If you're hard of hearing
  • +44 345 774 0740

Royal Mail Email:
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Contact Information

Royal Mail Website:

Royal Mail Help Center:

Corporate Office Address:

Royal Mail Group Limited
185 Farringdon Road
London, England EC1A 1AA
United Kingdom

Other Info (opening hours):


Monday - Friday: 7:00am - 8:00pm

Saturday: 8:00am - 6:00pm

Sunday: 9:00am - 4:00pm

Royal Mail Customer Service Reviews

1.5 / 5
Horrible customer service

I havent received my package and cant get ahold of you guys which is very poor customer service . Please call me 480-616-**** Taylor Guerra

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Breanna H Xyp
Package sent internationally to the UK still hasn’t arrived when sent a month ago and don’t have tracking on it

I have received emails back which is good, but not much help unfortunately regarding my situation. I sent a package internationally to the UK at the beginning...

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How Good is Royal Mail's Customer Service?

Laniyah Hjv
Laniyah Hjv
Feels Disappointed | May 27, 2023

It was like a cat a computer read out. We’re sorry but we are busy at the moment I can’t update it I’m sorry

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Deeanna Nlk
Deeanna Nlk
Feels Disappointed | May 25, 2023

Ridiculous my parcel is now missing and I was not updated on this. My tracking info stopped as soon as it landed in the uk. Completely unacceptable

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Zoey Otc
Zoey Otc
Feels Disappointed | May 06, 2023

Bad very bad

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Jelleel O
Jelleel O
Feels Satisfied | Apr 21, 2023

Very good

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Barrie Hhf
Barrie Hhf
Feels Disappointed | Apr 06, 2023

Good and patient

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Rhyleigh Tey
Rhyleigh Tey
Feels Disappointed | Mar 26, 2023

Very bad

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Summary of Royal Mail Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Royal Mail?

Shipping and Delivery Question:

  • “No tracking update”
  • “Tracking”
  • “Missed parcel and wrong delivery”

Request for Information Question:

  • “Need to know wher my parcel is”
  • “Can I? Speak to someone in person. I would like for you to cancel my service. You have been charging $2.14 every month. I did not authorize this chart. I don't know who you guys are. You must be some type of fraud cause. I can't get in touch with nob”
  • “I need to know where my parcel is”

Return/ Replace Question:

  • “I have posted a parcel and the receiver has not paid me could you return to sender”
  • “Return item”
  • “Why is package being returned to sender”

Staff Question:

  • “Customer service”
  • “Getting realy frustrated about youre service”
  • “Staff membe”

Activation/ Cancellation Question:

  • “Cancelled my parcel to sender”
  • “Cancel delivery”
  • “Cancellation or a redirection”

Product/ Service Question:

  • “I dont have my order after 2 months i stilul Wait”
  • “Next working day delivery but not arrived a week”
  • “Customs fee withdrawn but says error on page”

Cards Question:

  • “Had some money taken out of a card”
  • “I want to get information about BRP card”
  • “Colllection not made and no card left”

Payments and Charges Question:

  • “Query on genuine email about payment and sending parcel by myexpressworld”
  • “I WANT TO TALK TO AN AGENT abou making a customs payment”
  • “Payment”

Account Question:

  • “Taking out my balance”
  • “Want to open account”
  • “Can't log in to my drop and go account, keeps saying system error”

Website/ Application Question:

  • “The website does not help me with my problem I'm trying to find where my packages on the website and help but does not work”
  • “Redirection - application unsuccessful but taken payment”
  • “Need reference for my citizenship application”

Refund Question:

  • “Refund”

Other Question:

  • “Package problems”
  • “Missing package from uk”
  • “Parsal”


Related Companies

Parcelforce Worldwide, Post Office Uk, General Logistics Systems


Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.

Royal Mail reviews and complaints

Royal Mail is ranked 19 out of 127 in Post category

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