Contact Royal Mail Customer Service
Royal Mail Phone Numbers and Emails
Customer Service:
-
+44 345 600 0606If you're hard of hearing
-
+44 345 774 0740
Royal Mail Email:
Contact Information
Royal Mail Website:
Royal Mail Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 8:00pm
Saturday: 8:00am - 6:00pm
Sunday: 9:00am - 4:00pm
How Good is Royal Mail's Customer Service?
Summary of Royal Mail Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Royal Mail?
Shipping and Delivery Question:
- “I have put wrong door number on my parcel”
- “Missing package”
- “Parcel is lost”
Request for Information Question:
- “About my application for mail sorter”
- “Find out where my package is”
- “I need update about my delivery”
Return/ Replace Question:
- “To change my redelivery date”
- “Returned to Sender”
- “Return a parcel”
Payments and Charges Question:
- “I have recharged my number but I have not received it yet”
- “Payments”
- “Query on genuine email about payment and sending parcel by myexpressworld”
Product/ Service Question:
- “Asking for verified my address in the system for open a new bank account.”
- “System not allowing to continue with redirecting my mail”
- “Travel insurance”
Staff Question:
- “Redirection service failed”
- “I think one of your staff has stolen my parcel as all the information that should have been on the receipt is Incorrect I sent a parcel to Thailand with the goods to the value of £150 there is no tracking number when I paid for it to be tracked so I”
- “Customer service”
Activation/ Cancellation Question:
- “I'd like to cancel a package”
- “Cancelled my parcel to sender”
- “Cancel the my redirection”
Cards Question:
- “I am trying to track a BRP card but can’t find anything to help me.”
- “Had some money taken out of a card”
- “I want to get information about BRP card”
Refund Question:
- “Refund”
- “Refund as I did not receive my order”
- “Like refund of postal order”
Website/ Application Question:
- “I couldn't apply my application”
- “The website does not help me with my problem I'm trying to find where my packages on the website and help but does not work”
- “Redirection - application unsuccessful but taken payment”
Employment Question:
- “Xmas jobs”
- “My wages”
- “Job application”
Account Question:
- “Taking out my balance”
- “Want to open account”
- “Can't log in to my drop and go account, keeps saying system error”
Other Question:
- “Missed item”
- “Khamis”
- “To obtain a phone number for one of your branches”
About
, ,
Royal Mail is a public limited company which offers postal services. It was founded by Henry VIII in 1516. The headquarters is based in London, United Kingdom. There are more than 12,000 branches nationwide. They provide mail collection and delivery services. It also has an expedited delivery option for an increased cost. Royal Mail online service allows getting a quick price on delivery. The company offers stamps, gifts, postmarks, and stamp calendars. Royal Mail has an Affiliate Program with compensation for partners. Customers can track the progress of delivery on the company website. It is traded on The London Stock Exchange under the ticker symbol RMG.
Royal Mail is ranked 14 out of 108 in Post category
UK
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